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 Upon Your Discharge
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• Attention! Your discharge shall take place only upon MEDICAL DECISION, once the Physician has signed your « Discharge Order »
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• Payment of the Bill
• Transport
• Your Opinion on the Quality of your Stay is of great interest to us!
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- Your Discharge will take place before Noon.
- Once your bill is ready, the Cashier shall call you in your room. Then, you or one of your relatives should go to the « Central Cashier » in order to complete the necessary formalities and cover the settlement of miscellaneous dues and doctor’s fees.
Of course, all down payments made on Admission day or during your hospitalization will be deducted from your final bill.
For any information concerning your bill, the Agents of the Central Cashier and the Billing Unit are at your disposal for all supplementary explanations.
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CENTRAL CASHIER
- Location: Building A, Ground Floor, facing the main Lobby
- Opening Hours: Monday to Friday from 7:00a.m. to 5:00p.m.
Saturdays from 7:00a.m. to 1:00p.m.
- Phone Number: 01/200800, Extension 1046 |
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ATTENTION
- Make sure not to leave any Personal Objects in the room!
- Do not forget to retake the objects and valuable items eventually deposited in consignment at the Central Cashier!
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Your Physician shall specify upon discharge if you need an Ambulance or a private car to get back home.
If you need to make use of an ambulance, our « Telephone operator » will put you through with the ambulance service of your convenience.
| • Your Opinion on the Quality of your Stay is of great interest to us! |
Your questions, remarks and complaints are important, in order to help us to improve the quality of care and services that you are entitled to expect.
Several solutions are possible in order to communicate your suggestions and complaints:
-> Upon your discharge, a representative from the "Quality Management Directorate" of the hospital may propose to you the filling out of a satisfaction questionnaire.
- Do not hesitate to give your opinion in order to allow us to improve our services.
-> You can also use the banner « CONTACT US » of the Clinic’s Website and fill out the feedback form, which shall be directly transmitted to us.
-> Moreover, a « Complaint Management Unit » was recently created within the Hospital.
In case of no-satisfaction, please address yourself to the person responsible of the Unit in which you have been hospitalized.
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« All of us, we convey to all our patients the best regards for a prompt recovery »
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