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LAU Medical Center - Rizk Hospital

QUALITY DEPARTMENT MANAGER (QDM)

Expire Date: 
Mon, 10/20/2014
Category: 
Department: 
Quality
Work Schedule: 
42 hours/week
Requirements: 

• Certified Professional Healthcare Quality (CPHQ) certification required.
• Bachelor's degree from an accredited college or university in public health administration or management, health care management or administration, nursing, or a related field. Master’s degree preferred.
• At least 8 years of experience in healthcare quality in an acute care hospital with a minimum of 4 years in a leadership role.

Required Skills: 

• Strong managerial and leadership skills
• Strong interpersonal skills
• Able to maintain productive relationships with physicians and other caregivers
• Innovative and creative
• Demonstrated ability to work within a team.
• Systems thinker; able to take both a "strategic" and "tactical" views of the work.
• Experienced at coaching, teaching, and facilitation.
• Demonstrated ability and effective organizational skills to coordinate and manage projects/departmental initiatives across multiple departments and working within a multidisciplinary team.
• Knowledge of Lebanese Ministry of Health (MOH) and Joint Commission International (JCI) accreditation standards.
• Knowledge of quality management and performance improvement principles and practices in an acute health care setting.
• Knowledge of ISO 9001:2008 Quality Management System standards
• Excellent communication and presentation skills.
• Excellent English language skills, verbal and written
• Strong computer skills in MS Office applications required.
• Skilled in conflict management and negotiation
• Experience in managing change in complex organizations
• Knowledgeable about continuous quality improvement, group facilitation, team building & total quality management, planning, organization and prioritization

Responsibilities and Duties: 

• Manage accreditation planning, preparedness and the hospital’s continual readiness.
• Work with stakeholders to develop clinical quality indicators and regularly reports results to medical administration and leadership.
• Follow up on action plans to improve measure outcomes.
• Oversee the handling of medically-related patient complaints.
• Take charge of preparing the hospital Quality Improvement Plan and monitoring its execution.
• Coordinate the implementation of all aspects of assigned projects and departmental work. This includes maintaining work plans, keeping teams/departments on track to deliver on commitments, timelines, etc. and troubleshooting as needed to keep teams/departments focused and moving forward.
• Plan, develop and evaluate the effectiveness of Quality Management and Performance Improvement Programs.
• Collaborate with others to ensure ongoing effectiveness of quality medical services.
• Identify system complexities and organizational difficulties hindering the accomplishment of medical quality objectives and determine appropriate corrective actions.
• Implement new programs/systems or update existing systems and processes to assure the delivery of quality medical services.
• Develop and update quality management and performance Improvement policies and procedures.
• Recommend quality tools and techniques to be used in measuring the hospital’s quality performance and variations and for solving quality problems.
• Recommend procedures and guidelines to direct the practices used in performing corrective action.
• Review non-conformities, corrective actions, medical errors, and patient complaints for repetitive trends, and make recommendations for changes.
• Actively support and participate in Quality Management System training programs and other quality-related training.
• Actively manage and maintain the integrity and on-going function of the hospital’s patient safety and risk management programs.

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