• Enter data, via computer, pertaining to the different Hospital services provided by the central store and end users: entering suppliers’ invoices and credit notes, issue vouchers, return vouchers, etc…
• Assist the receiving coordinator in controlling the entered billed and invoices as of quantities and prices.
• Follow established practices or standards for the input and presentation of information.
• Ensure invoices related to goods received in different Hospital units (except Pharmacy) are entered within two working days.
• Ensure follow-up on missing data for transfers and issue vouchers (except Pharmacy) and ensure data entry is done within two working days.
• Ensure accuracy of all information entered and proof read and verify data entry. Make corrections as needed after consulting the immediate supervisor.
• Print and distribute database information lists for control.
• Follow-up on pending invoices.
• Participate in handling of all filing duties, file and retrieve folders, maintain logs to track files, and box records for storage.
• Communicate with various personnel to obtain missing or incomplete record information.
• Participate in the hospital inventory twice per year.
• Work efficiently and effectively to meet deadlines.

 Draw blood from in and out patients and collect fluid samples from patients. The fluid samples may include: urine, saliva, sputum, phlegm and semen...
 Perform pre-analytical processes including patient ID, phlebotomy, specimen labeling, specimen verification and receipt.
 Prepare specimens and samples. Perform diagnostic tests on collected fluids and tissue specimens.
 Perform moderate and high complexity testing accurately and precisely according to established procedure.
 Post analytically, validate results using established indicators, investigate deviations from the norm, recognize trends or shifts, apply corrective action and support scientific investigations.
 Record and sometimes interpret results to present to senior colleagues.
 Carry out routine tasks accurately and follow strict methodologies to carry out analyses.
 Maintain and adjust of laboratory equipment as required under the supervision of the coordinator of Central Laboratory.
 Implement and confirm the technical bioassays.
 Compare between paid tests and the medical order.
 Perform manual tests strictly according to the procedures. Entry of test results on workbooks and "job list".
 Work with automated analyzers without changing much in the testing equipment.
 Assist lab leadership in the completion of miscellaneous duties.
 Share daily workload; promote teamwork and cooperation and secure work environment within the laboratory. Make a contribution to section and department objectives.
 Keep up to date with technical developments, especially those which can save time and improve reliability.
 Prepare laboratory reagents, chemicals, instruments and equipment.
 Read and adhere to all laboratory policies and procedures.
 Perform, review and document all quality control according to established policies and procedures.
 Assist with the orientation and training of new staff/students.
 Be aware of the role of the position and its potential impact on patient care, the work unit, the department, and facility operations and seek to satisfy patient/client expectations.
 Maintain constructive, open communication with supervisors, co-workers and customers.
 Share knowledge and provide instructions to new employees, students, other technicians.
 Pursue continuing education.
 Interact with patients, conduct interviews and test samples to screen potential donors.
 Carry out splitting units of blood collected. Store bloods draws and maintain documentation and records.
 Perform routine tests in blood donor centers, transfusion services.
 Perform blood collection and processing, including selecting donors, collect blood, typing blood, molecular testing and perform viral marker testing to ensure the safety of the patient.
 Perform Hemato-immunologic techniques for the preparation of blood products.
 Complete and update all relevant books and records to ensure traceability of blood products.
 Check for blood group antigens, compatibility, and antibody identification.
 Investigate abnormalities such as hemolytic diseases of the newborn, hemolytic anemia, and adverse reactions to transfusion.
 Support physicians in transfusion therapy for patients with coagulopathies (diseases affecting blood clotting).
 Collect, label and prepare blood, plasma and other components for transfusions.
 Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment.
 Prepare standard volumetric solutions or reagents to be combined with samples, following standardized formulas or experimental procedures.
 Analyze the results of tests or experiments to ensure conformity to specifications, using special mechanical or electrical devices.
 Analyze and record test data to issue reports that use charts, graphs, or narratives. .
 Inspect equipment, structures, or materials to identify the cause of errors or other problems or defects.
 Provide Outstanding Customer Service by demonstrating effective and appropriate communication and interpersonal skills.
 Be aware of the role of the position and its potential impact on patient care, the work unit, the department, and facility operations and seek to satisfy client expectations.
 Maintain constructive, open communication with supervisors, co-workers and customers.
 Assist lab leadership in the completion of miscellaneous duties.
 Maintain patient confidence by keeping laboratory information confidential.
 Contribute in the development and management of quality system.

 Ensure accuracy, conformity and timeliness of pharmaceutical preparations.
 Verify medication orders, clarifying any questionable, inaccurate or incomplete orders as necessary.
 Collaborate effectively with physicians and nurses to facilitate patient outcomes based on safe Pharmacy practice.
 Apply clinical and distribution skills necessary to provide safe, efficient and effective pharmaceutical care to our patients.
 Compound chemotherapy preparations when necessary.
 Ensure pharmaceutical products are stored appropriately and securely to maintain potency.
 Track expired products.
 Verify the accuracy of Unit Dose packaged medications
 Prepare purchase requests for the pharmacy.
 Receive and check the pharmaceutical products
 Participate in the inventory process.
 Actively participate in quality management including documentation of interventions, policies, and accreditations.
 Utilize all reference material needed to provide pharmaceutical care.
 Stay abreast of new or reformulated products on the market.
 Supervise and coach the work of technician aids and clerk in the preparation and dispensing of all pharmaceuticals before they leave the department.
 Lead process improvement activities involving medication distribution.
 Follow and ensure strict safety procedures.
 Respect and adhere to the mission, vision, and values of Lebanese American University Medical Center-RH.
 Initiate actions to predict the occurrence of nonconformities on equipment and services.
 Establish and monitor corrective and preventive actions
 Perform other duties pertinent to this job as appropriate or as required.

Position Profile
The QSM has to be a leader with unique traits and credentials
He or she is required to set in place the quality systems at LAUMCRH and to prepare the hospital for JCI accreditation in the near future.

The QSM will lead the quality department staff to develop systems that will allow the hospital to be JCI accredited in the foreseen future.
 QSM will set a plan to prepare JCI accreditation with precise milestones
 QSM will have to put in place monitoring systems for quality indicators throughout the hospital and present them regularly to the management
 QSM will have to follow corrective actions and measure quality improvements throughout the hospital
 QSM will be in charge of receiving and handling all patient complaints and Professional Incident Forms.
 QSM is in charge of preparing the General Hospital Quality Improvement plan and monitoring its execution.

• Acts as the unit receptionist.
• Answers the telephone, and refers inquiries to nursing staff and physicians if needed. Communicates with other departments if and when needed.
• Receives and greets visiting doctors and medical students
• Performs clerical duties as required, manually or through in-house automated systems.
• Maintains accurate written and verbal communications.
• Maintains safe and clean working environment by complying with internal procedures, rules, and regulations adhering to infection-control policies and protocols.
• Perform Nurses Record data entry and verify that documentation is incomplete
• Prepares overtime forms for staff on monthly basis.
• Prepares statically data for monthly and annual reports.
• Help in typing necessary documents in
• Coordinate with other departments at the medical center to ensure the smooth and proper functioning of the unit.
• Responsible for replenishment of stationary needed
• Prepare routine forms needed for various activities such as store requisitions.
• Place requisitions to secure unit and nursing station requirements, receive the requested supplies and stock them in an organized manner.
• Monitor utilization of supplies; receives and delivers supplies from pharmacy and stationary store.
• Fill patient charge slips accurately for all chargeable items.
• Assumes responsibility for meeting JCI required mandatory education, e.g., fire, safety, infection control and others.

 Ensure accuracy, conformity and timeliness of pharmaceutical preparations.
 Verify medication orders, clarifying any questionable, inaccurate or incomplete orders as necessary.
 Collaborate effectively with physicians and nurses to facilitate patient outcomes based on safe Pharmacy practice.
 Apply clinical and distribution skills necessary to provide safe, efficient and effective pharmaceutical care to our patients.
 Compound chemotherapy preparations.
 Ensure pharmaceutical products are stored appropriately and securely to maintain potency.
 Track expired products.
 Prepare purchase requests for the pharmacy.
 Receive and check the pharmaceutical products
 Participate in the inventory process.
 Actively participate in quality management including documentation of interventions, policies, and accreditations.
 Utilize all reference material needed to provide pharmaceutical care.
 Stay abreast of new or reformulated products on the market.
 Supervise and coach the work of technician aids and supply clerk in the preparation and dispensing of all pharmaceuticals before they leave the department.
 Lead process improvement activities involving medication distribution.

 Round as a consistent member of the multidisciplinary critical care team.
 Verify and process medication orders in the Intensive Care Units (Adult, Pediatric and Neonatal), Cardiac Surgery Unit, Emergency Room and Operating Rooms.
 Prevent, detect and resolve medication related problems and provide evidence based and patient specific drug information and disease state management.
 Participate in clinical guideline development/assessment, disease management and drug use programs as identified by and in coordination with the Clinical Coordinator.
 Identify process improvement initiative to avoid preventable errors and improve patient safety related outcomes
 Participate in financial management initiatives for the critical care areas.
 Demonstrate teamwork with the Pharmacy to ensure that drug distribution to critical care areas is communicated and delivered both safely and efficiently
 Assist with the implementation and follow up of Clinical Pharmacy Initiatives.
 Serve on hospital committees pertaining to critical care pharmacotherapy.
 Collaborate on the achievement of departmental goals and objectives.
 Participate in teaching of students and residents.
 Attend/participate in pharmacy conferences and grand rounds.
 Respect and adhere to the mission, vision, and values of LAUMC-RH.

Specific Responsibilities and Duties:
 Round as a consistent member of the multidisciplinary critical care team
 Develop a medication management routine:
o Assess the current medication management:
 Develop medication therapy goals
 Identify, prioritize, manage and prevent medication related problems (MRPs)
o Develop, implement and follow up on the medication plan
o Communicate with patient/health care professionals
o Document in patient charts when applicable
 Prospectively evaluate all drug therapy in the Intensive Care Units (Adult, Pediatric and Neonatal), Cardiac Surgery Unit, Emergency Room and Operating Rooms for appropriate indications, dosage, drug interactions, drug allergies, monitor’s the patient’s pharmacotherapeutic regimen for effectiveness and adverse drug events and intervene accordingly.
 Evaluate parenteral nutrition in collaboration with the clinical dietician and recommend modifications as indicated to optimize nutritional regimen.
 Reconcile medications upon admission to and discharge from the ICU
 Counsel/triage patients on discharge/transfer medications as necessary.
 Provide specific pharmacokinetic monitoring when a targeted drug is prescribed.
 Provide up to date, evidence based and patient specific drug information
 Participate in reporting adverse drug events, assist in their management and develop processes to reduce medication errors and preventable events.
 Document and report on clinical interventions and cost avoidance as part of the justification for the position/service.
 Review, update and implement pharmacy policies within critical care areas
 Participate with the Clinical Coordinator and Pharmacy Department to evaluate and measure the impact of newly implemented processes.
 Serve as a liaison with medical staff and clinical coordinator to educate health care professionals with regards to pharmacotherapy related issues
 Collaborate with pharmacy, nursing, medical staff and the hospital administration on standards for accreditation.
 Contribute to improving pharmacy information technology when applicable.
 Fill in for pharmacy staff when needed and address on-call duties.
 Play an active role in ensuring a proper inventory control system in the ICU
 Assist the Clinical Pharmacist in aspects of student orientation and education.
 Provide at least one pharmacy staff development per year.
 Participate in pharmacy conferences and Grand Rounds.
 Participate in clinical research and contribute to pharmacy/medical literature.
 Participate on resuscitation efforts.
 Perform other duties pertinent to this job as appropriate or as required.

• Function as a knowledgeable and supportive member to maintain high quality patient care. • Utilize professional assessment skills to identify physical and psychosocial needs of clients, patients and is able to develop a care plan to meet these needs in a multi-disciplinary approach. • Control, prepare, and administer treatments and medications with knowledge of purpose and adverse effects of the nursing care provided. • Complete all documentation for assessments, observations, planning evaluation, orders by physicians and care provided to clients. • Monitor patient progress and identify any changes in status. • Practice patient teaching / training for patients and families. • Perform all nursing duties while adhering to all facility policies and procedures. • Be aware of safety issues and strive to accomplish all responsibilities in a safe manner, consistently reinforces good safety attitudes and practices displayed by other staff members. • Handle and be knowledgeable of all medical equipment utilized in the care of the patient. • Attend required in-service training.