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LAU Medical Center - Rizk Hospital

QUALITY DEPARTMENT MANAGER (QDM)

Expire Date: 
Mon, 10/20/2014
Category: 
Department: 
Quality
Work Schedule: 
42 hours/week
Requirements: 

• Certified Professional Healthcare Quality (CPHQ) certification required.
• Bachelor's degree from an accredited college or university in public health administration or management, health care management or administration, nursing, or a related field. Master’s degree preferred.
• At least 8 years of experience in healthcare quality in an acute care hospital with a minimum of 4 years in a leadership role.

Required Skills: 

• Strong managerial and leadership skills
• Strong interpersonal skills
• Able to maintain productive relationships with physicians and other caregivers
• Innovative and creative
• Demonstrated ability to work within a team.
• Systems thinker; able to take both a "strategic" and "tactical" views of the work.
• Experienced at coaching, teaching, and facilitation.
• Demonstrated ability and effective organizational skills to coordinate and manage projects/departmental initiatives across multiple departments and working within a multidisciplinary team.
• Knowledge of Lebanese Ministry of Health (MOH) and Joint Commission International (JCI) accreditation standards.
• Knowledge of quality management and performance improvement principles and practices in an acute health care setting.
• Knowledge of ISO 9001:2008 Quality Management System standards
• Excellent communication and presentation skills.
• Excellent English language skills, verbal and written
• Strong computer skills in MS Office applications required.
• Skilled in conflict management and negotiation
• Experience in managing change in complex organizations
• Knowledgeable about continuous quality improvement, group facilitation, team building & total quality management, planning, organization and prioritization

Responsibilities and Duties: 

• Manage accreditation planning, preparedness and the hospital’s continual readiness.
• Work with stakeholders to develop clinical quality indicators and regularly reports results to medical administration and leadership.
• Follow up on action plans to improve measure outcomes.
• Oversee the handling of medically-related patient complaints.
• Take charge of preparing the hospital Quality Improvement Plan and monitoring its execution.
• Coordinate the implementation of all aspects of assigned projects and departmental work. This includes maintaining work plans, keeping teams/departments on track to deliver on commitments, timelines, etc. and troubleshooting as needed to keep teams/departments focused and moving forward.
• Plan, develop and evaluate the effectiveness of Quality Management and Performance Improvement Programs.
• Collaborate with others to ensure ongoing effectiveness of quality medical services.
• Identify system complexities and organizational difficulties hindering the accomplishment of medical quality objectives and determine appropriate corrective actions.
• Implement new programs/systems or update existing systems and processes to assure the delivery of quality medical services.
• Develop and update quality management and performance Improvement policies and procedures.
• Recommend quality tools and techniques to be used in measuring the hospital’s quality performance and variations and for solving quality problems.
• Recommend procedures and guidelines to direct the practices used in performing corrective action.
• Review non-conformities, corrective actions, medical errors, and patient complaints for repetitive trends, and make recommendations for changes.
• Actively support and participate in Quality Management System training programs and other quality-related training.
• Actively manage and maintain the integrity and on-going function of the hospital’s patient safety and risk management programs.

Administrative Coordinator for Chemotherapy Unit

Expire Date: 
Mon, 10/20/2014
Category: 
Department: 
Chemotherapy
Work Schedule: 
42 hours/week
Requirements: 

- Bachelor in business administration, healthcare management or sciences with a business background
- Experience in the healthcare field
- Masters degree or MBA is a plus

Required Skills: 

 Good verbal and written English skills. French is a plus.
 Good computer skills, especially in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
 Excellent time management and organizational skills.
 Excellent attention to detail.
 Excellent written and oral communication skills.
 Ability to handle highly confidential and proprietary information.
 Initiative and the ability to work with minimal direction.
 Self- motivated, enthusiastic, with a positive attitude.

Responsibilities and Duties: 

Administrative:
• Communicates and handles incoming and out-coming mail of division
• Coordinates meetings
• Coordinates calendar of chemotherapy
• Ensures admitting and discharge functions are providing optimal patient flow
• Assists department in research
• Prepares policies and standards of practice sites
• Submits report to chief of department regarding activity of the unit
• Assists in the day-to-day operations of the unit along with the clinical coordinator of the unit
• Assists in the coordination, supervision, and completion of special projects
• Completes administrative projects by identifying and implementing new technology and resources, and redesigning systems
Patient Satisfaction:
• Screens and processes complaints
• Ensures appropriate mechanisms exist to allow for Patient feedback
Quality Management:
• Ensures that hospital resources are being used in the most efficient manner
• Ensures efficiency in processes
• Organizes and standardizes practices
• Plans, implements and coordinates new approaches to continuous quality improvement,
• Measures and monitors performance of staff
• In conjunction with the clinical coordinator, coordinates the process of ensuring accreditation standards continue to be adhered to and upgraded as required.
• Provides education sessions for staff on quality management and continuous quality improvement

Marketing Manager

Expire Date: 
Mon, 10/20/2014
Department: 
Marketing / Hospital Administration
Work Schedule: 
42 hours/week
Requirements: 

• Bachelor’s degree in Marketing, Marketing Communications, Advertising or related business field.
• MBA, MPH, MPA, in a marketing role desired, but not required.
• Minimum of 6-8 Years experience in Marketing in healthcare or related medical field.
• Minimum of 3-5 years of management experience of a marketing team
• Computer literate – Microsoft Windows environment, working knowledge of Microsoft Office suite, email and desktop design programs.
• Internet and social media savvy.

Required Skills: 

• Excellent verbal and written communication skills in English and Arabic. Knowledge of French is a plus.
• Experience in all aspects of developing and maintaining marketing strategies to meet organizational objectives.
• Proven ability to oversee all marketing, advertising, promotions and public relations activities.
• Experience in planning and implementing online and offline marketing initiatives.
• Demonstrates exceptional customer service ability and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
• Must support the hospital mission, vision, and values by exhibiting the following behaviors: excellence and competence, integrity, positive outlook, individual contributor and team-player, respectful, professional, collaborative, flexibility, agility, strategic insight, accountability and ownership, dependability, commitment to our community and profession.

Responsibilities and Duties: 

General Marketing responsibilities include, but are not limited to:

• Develop an internal, effective, efficient and productive Marketing Department by ensuring the appropriate systems, resources, competencies and values are developed.
• Develop and implement marketing strategies to promote LAUMCRH as a world-class medical and surgical facility, with internationally respected medical staff and services lines available.
• Advise hospital senior administration on local, national, regional and international factors affecting the hospital industry, including trends and opportunities for medical tourism.
• Meet regularly, as needed, with senior administrators, physicians and staff to gather feedback in the planning and implementation of LAUMCRH marketing efforts and to keep the community informed of the eventual outcomes.
• Initiate market research studies to identify potential markets for medical services. Analyze and report findings to hospital senior administration.
• Ensure work is performed in a timely manner; develop effective and cooperative relationships with leadership, peers and others within the organization and medical community to implement strategic initiatives in support of organizational goals and objectives.

Advertising and Promotions:

• Develops print and online advertising campaigns and marketing materials in line with marketing and organizational objectives, including expanding the awareness of and utilization of all hospital facilities.
• Develops and coordinates implementation of advertising/promotional campaigns, including special and health-related promotional events.
• Develops website and other Internet-based promotional efforts, including social media campaigns.
• Develops and manages collateral and other promotional materials and marketing tools.

Branding:

• Effective management and consistent presentation of the LAUUMCRH brand (and public image) both internally within all hospital facilities, as well as externally via advertising, online, media and public relations communication channels.

Media and Public Relations:

• Builds and maintains a media contact list that can be leveraged to announce LAUMCRH news and events.
• Plans annual media and public relations calendar designed to increase awareness of hospital services, facilities and community engagement among local and regional medical community, perspective patients, and potential referral sources.

Business Development (Growth):

• Cultivates and maintains professional relationships with target clients/referral sources, including executives, medical directors, physicians, managers, staff, patients, vendors and other potential external sources to foster opportunities for revenue enhancement, improved customer service and to positively impact the business goals and objectives.

Budget and Resource Administration

• Participates in the preparation and administration of the annual marketing budget; exercises effective cost control; approves expenditures within defined scope of responsibility; keeps supervisor apprised of all issues with potential for budgetary impact; negotiates and manages agreements with vendors to ensure smooth operation and consistent return on investment.

Clinical Divisional Coordinator for Surgery

Expire Date: 
Mon, 10/20/2014
Category: 
Department: 
Surgery
Work Schedule: 
42 hours/week
Requirements: 

• Masters in Nursing or Public Health
• License and work permit
• 5 years’ experience in related field

Required Skills: 

 Excellent verbal and written English skills. French is a plus.
 Good knowledge in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
 Direct knowledge of Quality Improvement Tools, requirements ISO 9001/2008, JCI and the Lebanese accreditation standards.
 Leadership skills. Strong communication skills.
 Highly motivated and self-directed capable of multi-tasking.
 Strong problem identification and problem resolution skills.
 Must support the hospital mission, vision and values by exhibiting the following behaviors: excellence and competence, positive team-player, respect, professionalism, flexibility, agility, strategic insight, accountability and ownership, dependability, commitment to our community and profession.

Responsibilities and Duties: 

Administrative:
• Communicates and handles incoming and out coming mail of division
• Coordinates meetings
• Follows up on all administrative issues including meetings, conferences, and schedules in the private clinic.
• Participates in budget control and preparation
• Works on efficiency in processes
• Assists department in research
• Prepares policies and standards of practice for division
• Participates in JCI compliance
• Submits report to CEO office regarding activity of the division
• Records minutes of all meetings
• Contacts speakers and organization of conferences
• Participates in product evaluation
• Coordinate with patients and agencies (government or others )

Clinical and Quality
• Involved in quality indicators ,JCI compliance ,submitting quality reports and represents department for quality

Residency program
• Prepares schedule of residents and monitors rotation
• Communicates with LAUMC nursing units,operators,ER,affliated programs and dispensaries, regarding the schedules of residents
• Ensures all files of attending and residents are complete
• Coordinates all administrative issues regarding the residency program including but not limited to exams ,letters of acceptance ,graduation,recruitment,scheduling of interviews attendance ,evaluations,exams,training requirements ,and recommendations
• Ensures exit documents complete

Supply Clerk

Expire Date: 
Mon, 10/20/2014
Category: 
Department: 
Central Store
Work Schedule: 
42 hours/week
Requirements: 

 High School diploma. University degree is a plus.
 Minimum of 2 years work experience in similar field.

Required Skills: 

 Good verbal and written English skills. French is a plus.
 Good verbal and written communication skills.
 High attention to detail.
 Ability to type fast and correctly.
 Good Communication and Organizational skills.
 Ability to multi task and prioritize.
 Awake, dynamic, reliable.

Responsibilities and Duties: 

 Assist the store clerk in receiving items. Receive all deliveries at a designated location, inspects merchandise, and stores all products.
 Distribute and deliver orders as medical supplies, housekeeping supplies, office supplies... to floors and departments and assure that concerned papers of delivery are signed by the department.
 Assist on checking deliveries against invoices and open boxes to make sure goods are undamaged.
 Report quality and quantity problems to the supervisor.
 Arrange merchandise on shelves and racks, in bins, or on the floor of the stockroom.
 Ensure the delivery of correspondence and internal documents.
 Provide weekly stock filling of the central store and report missing items.
 Maintain the conditions of storage according to the standards applied.

Billing Manager

Expire Date: 
Fri, 09/26/2014
Category: 
Department: 
Billing
Work Schedule: 
42 hours/week
Requirements: 

 Bachelor’s degree in business, accounting or finance.
 Minimum of five years' experience in a related field preferred or equivalent and at least 3 years of supervisory experience preferred.

Required Skills: 

 knowledge in insurance policies, medical terminology and medical codes
 Good knowledge in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
 Excellent verbal and written English skills. French is a plus.
 Strong analytical, organizational, multi-tasking and time management skills.
 Ability to make decisions under pressure and to manage stress appropriately.
 Excellent communication skills and customer service experience required.
 Excellent work ethic and ability to handle highly confidential and proprietary information.
 Ability to work well as part of a team and independently.

Responsibilities and Duties: 

 Oversee the daily activities and lead day to day operations in billing department.
 Develop new procedures with management to improve the quality and quantities of work processed and communicate work procedures and company policies to staff.
 Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
 Maximize revenue in accordance with billing guidelines and minimize outstanding Accounts Receivable. Monitor and evaluate insurance monthly reimbursements
 Be responsible for timely and accurate submission of all insurance claims within an assigned category in accordance with third party requirements.
 Maintain system of regular follow-up to resolve processing problems and expedite payment.
 Work with other departments to research and obtain missing information necessary for a complete and correct claim.
 Ensure that hospital’s billings comply with any client or third party requirements.
 Supervise and participate in providing accurate billing information as requested, including analysis of billing, work in process, unapplied funds, cash receipts, and accounts receivable.
 Supervise daily and monthly revenue and cash activities to ensure that all payments are posted and that revenues are recorded timely and accurately.
 Prepare and deliver evaluations annually and provide performance feedback throughout the year.
 Work with third party billing company to ensure accurate filing of claims & timely collections.
 Coordinate the billing department workflow and work with various partners on preparing client billings in accordance with established policies and procedures.
 Maintain knowledge of policy and procedural changes from insurance carriers that affect the organization.
 Attend required meetings and participates in committees as requested.
 Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
 Participate in the work of subordinates to facilitate productivity and provide employees with guidance in handling difficult or complex problems or in resolving complaints or disputes.
 Resolve customer complaints or answer customers' questions regarding policies and procedures.
 Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
 Perform daily and monthly closing functions. Review and authorize patient account write offs.
 Monitor inventory levels and requisition or purchase supplies as needed.
 Oversee audit and data entry activities to facilitate the accuracy and quality of data.
 Interact with insurance companies and patients on a daily basis to follow up on accounts.

Pharmacy Operations Manager

Expire Date: 
Fri, 09/26/2014
Department: 
Pharmacy
Work Schedule: 
42 hours/week
Requirements: 

Education/Diploma/Certification:
 BS in Pharmacy from an accredited university and an advanced degree program (M.B.A., Pharm D).

Work Experience:
 Minimum 1 year of work experience as hospital pharmacist.

Required Skills: 

 Good knowledge of pharmaceutical requirements (the general rules of Good Practice of Hospital Pharmacy).
 Good computer skills, especially in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
 Excellent verbal and written English skills. French is a plus.
 Evidence of leadership in pharmacy practice and professional associations.
 Evidence of expertise in education/training of students and residents.
 Working knowledge of safety standards
 Highly organized and the ability to multi-task in a busy environment.
 Ability to work effectively as a team player.
 Problem-solving skills.

Responsibilities and Duties: 

 Assist the Chief Pharmacist in leading, planning and managing all activities related to the Pharmacy’s operations. Assure tasks are completed on time, accurately and efficiently. Ensure coordination with other departments on all operation issues.
 Oversee the automatic prescription filling system and coordinate effective communications within the Pharmacy, the Hospital and with suppliers.
 Support Pharmacy staff by filling in for the pharmacists, when necessary.
 Control of attendance, absences and leaves of the Pharmacy staff.
 Supervise and coordinate activities by scheduling work assignments, setting priorities, and directing the work of the staff to achieve departmental and Hospital objectives.
 Review and analyze reports, documents and guidelines, and confer with the Medical Administration to obtain the data needed to plan the service activities, such as new responsibilities, work progress, and obstacle or problem occurrences.
 Analyze costs and manage the Central Pharmacy budget.
 Provide timely investigation and corrective action to incidents/complaints and uphold and implement Pharmacy goals.
 Maintain records, prepare reports, and compose correspondence relative to the work.
 Evaluate current procedures and practices to achieve the objectives of the service and ensure all Hospital policies are strictly followed within the Pharmacy and roles are well managed.
 Assure Pharmacy computer systems are contemporary, functional, and appropriately integrated into other systems within the Hospital.

Additional Specific Duties and Responsibilities
 Assist the Chief Pharmacist in meeting with suppliers for orders, evaluations, and proposals for planned purchases.
 Receive and treat pharmaceutical products to evaluate and send them to the corresponding subsidiaries.
 Ensure compliance of the Pharmacy with drug licensing and certification needs.
 Dispense controlled substances.
 Control the quality of drug products to ensure that they meet standards of potency, purity, uniformity, stability and safety.
 Initiate and implement Quality Improvement for the department.
 Ensure proper preparation, packaging, distribution and storage of vaccines, serums, biological, drugs and other pharmaceuticals products.
 Order and maintain stock of pharmaceutical supplies.
 Fill in for pharmacy staff when needed and address on-call duties.
 Coordinate and supervise the daily work of the Pharmacy Department.
 Establish and coordinate the achievement of departmental goals and objectives.
 Integrate pharmacy services with other hospital departments and the medical staff to establish a multidisciplinary approach to improving patient care.
 Assure compliance with standards of practice from accrediting organizations, such as the Joint Commission International (JCI).
 Play an active role in ensuring a proper inventory control system including all invoices of received products, monitoring of stocks, and introduction of new items.
 Control and remove non-moving and expired stock (return to suppliers, or destroy them), continually improving the inventory.
 Assist the Chief Pharmacist in all aspects of student orientation and education.
 Manage and control the emergency crash carts on all floors.
 Prepare continuous protocols, procedures and guidelines for the ISO system and for MOH and JCI accreditation.
 Make statistics, studies and evaluations concerning the daily work of the Central Pharmacy.
 Participate in clinical drug study.
 Coordinate with the Procurement Department concerning the purchase process.
 Follow and ensure strict safety procedures.
 Respect and adhere to the mission, vision, and values of Lebanese American University Medical Center-RH.
 Initiate actions to predict the occurrence of non-conformities in materials and services.
 Put corrective and preventive actions in place and follow through the process.
 Perform other duties pertinent to this job as appropriate or as required.

Clinical Department Coordinator for Internal Medicine

Expire Date: 
Fri, 09/26/2014
Department: 
Internal medicine
Work Schedule: 
42 hours / week
Requirements: 

• Masters in nursing or public health
• License and work permit
• 5 years’ experience in related field

Required Skills: 

• Good communication skills
• Compassionate personality
• Ability to adapt in stressful situations
• Ability to maintain confidentiality of records and information
• Good computer skills
• Good verbal & written English language skills

Responsibilities and Duties: 

Administrative:
• Communicates and handles incoming and out coming mail of division
• Coordinates meetings
• Follows up on all administrative issues including meetings, conferences, and schedules in the private clinic.
• Participates in budget control and preparation
• Works on efficiency in processes
• Assists department in research
• Prepares policies and standards of practice for division
• Participates in JCI compliance
• Submits report to CEO office regarding activity of the division
• Records minutes of all meetings
• Contacts speakers and organization of conferences
• Participates in product evaluation
• Coordinate with patients and agencies (government or others )

Clinical and Quality
• Involved in quality indicators ,JCI compliance ,submitting quality reports and represents department for quality

Residency program
• Prepares schedule of residents and monitors rotation
• Communicates with LAUMC nursing units,operators,ER,affliated programs and dispensaries, regarding the schedules of residents
• Ensures all files of attending and residents are complete
• Coordinates all administrative issues regarding the residency program including but not limited to exams ,letters of acceptance ,graduation,recruitment,scheduling of interviews attendance ,evaluations,exams,training requirements ,and recommendations
• Ensures exit documents complete

Registered Nurse

Expire Date: 
Fri, 09/26/2014
Category: 
Department: 
Medical Surgical Unit, Intensive Care Unit, Operating Room, Emergency
Work Schedule: 
42 hours / week
Requirements: 

Education/Diploma/Certification:
Registered Nurse licensure, Bachelor’s Degree is preferred
Work Experience:
Previous clinical experience is preferred

Required Skills: 

• Good communication skills
• Compassionate personality
• Team worker
• Ability to adapt in stressful situations
• Ability to maintain confidentiality of records and information
• Good computer skills
• Good verbal & written English language skills

Responsibilities and Duties: 

• Function as a knowledgeable and supportive member to maintain high quality patient care.
• Utilize professional assessment skills to identify physical and psychosocial needs of clients, patients and is able to develop a care plan to meet these needs in a multi-disciplinary approach.
• Control, prepare, and administer treatments and medications with knowledge of purpose and adverse effects of the nursing care provided.
• Complete all documentation for assessments, observations, planning evaluation, orders by physicians and care provided to clients.
• Monitor patient progress and identify any changes in status.
• Practice patient teaching / training for patients and families.
• Perform all nursing duties while adhering to all facility policies and procedures.
• Be aware of safety issues and strive to accomplish all responsibilities in a safe manner, consistently reinforces good safety attitudes and practices displayed by other staff members.
• Handle and be knowledgeable of all medical equipment utilized in the care of the patient.
• Attend required in-service training.

Scrub Nurse

Expire Date: 
Mon, 09/22/2014
Department: 
Operating Room
Work Schedule: 
42 hours/week
Requirements: 

Education/Diploma/Certification:
Practical Nurse certificate is preferred
Work Experience:
A minimum of one year of clinical experience is preferred

Required Skills: 

• Strong verbal and interpersonal communication skills
• Ability to follow verbal and written instructions
• Willing to take direction from a surgeon
• Ability to maintain appropriate attitudes and conduct necessary to the wellbeing of patients
• Team worker

Responsibilities and Duties: 

• Check supplies and equipment needed for surgical procedure.
• Use sterile technique for scrubbing, gowning and gloving.
• Receive sterile equipment via circulating nurse using sterile technique.
• Set up sterile table with instruments, supplies, equipment, and medications / solutions needed for procedure.
• Perform appropriate counts with circulator.
• Gown and glove surgeon and assistants.
• Help in draping sterile field.
• Pass instruments, etc., to surgeon during procedure.
• Maintain highest standard of sterile technique during procedure.
• Prepare sterile dressings.
• Clean and prepare instruments for terminal sterilization.
• Assist other members of team with terminal cleaning of room.
• Assist in prepping room for the next patient.

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